Tidewe Heated Seat: - Tidewe.com provides return policies for items purchased on their website. - Items can be returned within 30 days of purchase if they are unused. - Returns are not accepted for custom waders, dirty, damaged, or worn products, or undergarments that have been removed from their original packaging. - Original tags and packaging should be included with the returned item. - The return process will start within two business days once the information is received. - Refunds will be processed within one business day after receiving the return tracking number. - Customers should contact TideWe.com via email at [email protected] to initiate a return. - The return shipping address will be provided upon approval of the return request. - If the return is caused by the customer, they are responsible for the shipping fee. - If the return is due to damage or incorrect product received, the customer is not required to bear the shipping fee and no restocking fee will be charged. - If a purchase arrives with shipping damage, it should be refused. - In case of shipping damage after accepting delivery, customers should contact TideWe.com via email. - Warranty is provided for defects in materials and workmanship for one year from the date of purchase. - Repaired or replaced products are only warranted for the remaining unexpired portion of the warranty period. - The warranty does not cover damage from normal wear and tear, lack of maintenance, alterations, repairs or modifications not performed by TideWe, improper fit or use, damage caused by chemicals or foreign substances, or personal injuries from snake bites or bites from other wildlife. - The warranty also does not apply if the products have been damaged by accident, misuse, neglect, act of God, fire or other hazard, improper shipping or handling, or tampering. - The business address of Beijing Paisifan Technology Co., LTD, the company behind TideWe.com, is located in Beijing.