Important facts about the Ridgid heated jacket: - The jacket has received mixed ratings, with an average rating of 2.2 out of 5. - One customer mentioned that the plug connecting the battery to the jacket often comes out of the socket during use. - Another customer was disappointed because the hand pockets of the jacket were not heated, as advertised. - One customer commented on the large and heavy size of the battery pack. - Several customers complained about the sizing of the jacket, with one customer mentioning that it was too big and not proportional to other clothing sizes. - Availability of the jacket was limited and the price was considered high by some customers. - Overall, customers had higher expectations for the jacket considering its price.